Herno Della R, Rachmannullah AF. Perspektif Kepuasan Penumpang Dalam Kualitas Pelayanan Kapal Feri: Studi Kasus Pelabuhan Penyeberangan Merak-Bakauheni: Passenger Satisfaction Perspective on Ferry Service Quality: A Case Study of Merak-Bakauheni Ferry Port. Cantilever [Internet]. 2021May18 [cited 2025Feb.2];10(1):1-. Available from: https://cantilever.id/index.php/cantilever/article/view/80